FAQs

Is it possible to personalize an item?

It is possible to personalize the items for which the option is offered, even individually. Items for which the option is not offered cannot be personalized individually for technical reasons, but it is possible to do so for a minimum volume of 5 units. To see if customization is possible for a particular item, refer to the product sheet on our website.


I would like a cutting board, but the dimensions offered do not suit me.

There is no problem ! Write to us and we can make a tailor-made cutting board according to your specific needs.


What is the processing time for my web order?

We process orders every morning, including orders requiring customization. The time before it is shipped varies from 5-7 business days and delivery is mainly done by Purolator.


How do engraved photos work?

Send us your best photo, clear and with good contrast, by email to rabotdbois@gmail.com The photo processing time is 3 weeks. If you purchase other items, your entire order will be held so that everything ships at once.


How should I maintain my cutting board?

Use Rabot D. Bois maintenance oil when you feel that the board is dry or that liquids tend to be absorbed by the wood. It is very important to take good care of your board... and especially not to put it in the dishwasher!


I would like an item in large quantity, how much does it cost?

We have pre-established price lists according to volumes. Contact us and we will be able to inform you quickly.


What are the shipping costs?

It's free for orders of $90 and more! Otherwise, it's only $12.99


Do you deliver across Canada?

Oh yes! The fees are the same, unless it is in a “remote area”.


Do you deliver to France?

We can send your package without problem for $35. Send us a message so we can do custom invoicing.